Introduction
By engaging with ICS Hire and providing your personal data, you confirm that you have read and understood our Data Protection and Privacy Policy. You agree to share your personal data with ICS Hire for the purpose of handling your claim. Your personal data may also be shared, with your consent, with our panel of Solicitors and any relevant Third Parties involved in the administration of your claim.

Recovery & Storage

Storage & Recovery Claims – Claiming the costs related to vehicle storage and recovery after an accident from the fault driver’s insurance company.

Each of these services has its own specific terms and conditions that apply. Before we proceed with your claim, you will be required to review and agree to the applicable terms outlined in this agreement. These terms will only apply to you if you choose to proceed with any of the above-listed services.

Use and Sharing of Personal Data

1. ICS Hire will collect, store, and process your personal data strictly in accordance with applicable data protection laws and our Privacy Policy.
2. You consent, that we, where applicable, will forward your personal details to any entity who are deputed to assist in respect of the resolution of your claims.
3. Any Solicitor assigned to your case will have their own separate terms and conditions, which you must review and agree to directly with them, thereafter, you will be invited to endorse.
4. By proceeding with any of the aforementioned services, you acknowledge and consent to the processing of the personal information provided in your claim form and any accompanying documents. Furthermore, we may disclose relevant details to authorized parties involved in processing your claim and share your information with designated entities assisting in its resolution.

Who We Share Your Data With
Your personal data may be forwarded to trusted third-party companies that assist in the claims process, including but not limited to:

• Insurance providers
• Legal representatives
• Vehicle garage repairers
• Security and fraud prevention agencies
• Other relevant parties necessary for claim verification and settlement

Data Protection & Security
We take your privacy seriously. Any third party receiving your information:

• Is registered with the appropriate regulatory bodies
• Holds a valid ICO (Information Commissioner’s Office) license
• Complies with strict data protection laws, ensuring your personal details remain secure and confidential

• Your data will only be used for purposes directly related to claim processing, and fraud prevention. We do not sell or distribute your information for marketing purposes.
• By submitting your claim, you acknowledge and agree to this data-sharing process. If you have any questions or concerns regarding how your information is handled, please contact us by email: Contact@icshire.co.uk or Tel: 0121 439 3729
• Cooling-Off Period and Cancellation Policy
  You have the right to cancel your claim within 14 days from the date of signing the agreement (the “Cooling-Off Period”).
• Amendments to Terms
  ICS Hirereserves the right to amend these terms and conditions at any time. Any updates will be communicated to you in a timely manner.
• Where vehicle recovery or storage is required, ICS Hirewill make the necessary arrangements to recover your vehicle upon your request and consent, in accordance with our Terms and Conditions regarding credit recovery and storage facilities.
• This practice aims to recover daily rate charges from the at-fault driver’s insurer on your behalf. Please note that we can only retain your vehicle on a credit basis for a maximum of 90 days. If your insurer does not settle within this period, you will be responsible for all daily charges incurred thereafter. A notice will be issued to you to remove your vehicle or make suitable arrangements within 14 days. If you are unable to remove your vehicle within this notice period, the alternative will be to arrange for your vehicle to be scrapped.
• By accepting these terms, you acknowledge and agree to the outlined conditions regarding the recovery and storage of your vehicle.
  By agreeing to these terms, you acknowledge and accept the terms & conditions set out in this document for claim services.
• By proceeding with ICS Hire, you acknowledge and agree to the Terms & Conditions set out in this document. You confirm that you have read and understood the Data Protection and Privacy Policy.
• By submitting your claim, you confirm that you understand and agree to these terms. If you have any concerns or require further information, please contact us on 0121 439 3729or email us at Contact@icshire.co.uk