With over 30 million vehicles on the roads in the UK, the chances of being involved in an accident that could damage your car, truck or van are higher than ever before. Fortunately, ICS Hire is here to make things less stressful for you. We can connect you with solicitors who can offer you free and impartial advice and even assist you in getting your car, truck or Van fixed though our panel of a network of body shops and assist in providing you with a like for like replacement vehicle when your vehicle is off-road.

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You might have just one or many questions related to personal injury claims. We have listed the most common questions and their answers. If you do not find the answer to your question, send us an e-mail or call us. We will ensure you get a quick response from us.

Since you get 3 years to claim for compensation, we recommend you not to delay further, get in touch with us immediately to check your entitlement and claim for compensation.

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We are here to connect you to our panel of recommended solicitors, your personal injury claims will be handled by highly-trained and experienced solicitors for your peace of mind. ICS Hire receives payments from third parties to whom it passes customers

Frequently Asked Questions

We are based at Halesowen West Midlands: we offer full nationwide coverage in the UK.

After you contact us, we will discuss with you any other relevant information about your accident and injuries. We will investigate your claim, which may lead to finding information such as police reports, evaluating vehicle damage, or if you have a witness we will contact the witness to ensure your claim can be completed. Once that is established, we will recommend you to our experienced and knowledgeable panel of our solicitors to assist you with your injury claim. We will ensure that you receive a high level of service from our recommended solicitors.

Our recommended solicitors are very experienced in assessing liability, but there is no guarantee of a win. You don't win your compensation claim if you lose your case for personal injury. If you lose your compensation claim case for personal injury, you obviously won't get any compensation no matter how badly you were injured. If a case is lost, it is because the person you are claiming compensation from has been found not liable for the accident or your injuries. This means that they don't have to pay you any damages.

It is very difficult to judge how long a claim for compensation will take at this early stage. One of the key factors which affect the timescale of a claim is whether the other side admits or dispute liability. Also obtaining the relevant medical evidence is crucial along with the time it will take for you to recover from your injuries.

Usually, a whiplash-type injury sustained in a car accident where liability has been admitted by the defendant approximately takes between 3-6 months to settle. Cases involving accidents at work or slip/trip cases are generally more complex and can take longer. Once our recommended solicitors have made their initial investigations, they will be in a much better position to advise you of a realistic timescale.

When claiming for car accident injuries it is important to have received medical attention so that the pain and suffering you received from the road traffic accident is sufficiently documented and therefore provable. UK car accident claims often fail due to the simple fact that the injured victim did not attend a hospital or G.P to discuss the pain they were feeling. Not only do medical notes go toward proving a road accident injury occurred, but they also go to establishing the amount that should be awarded to the accidentally injured party. In many cases, on UK roads an ambulance will be called to the scene of accidental collisions, especially if the person is injured.

Yes. An individual has to arrange a medical and it may incur additional costs associated with this. Solicitor will arrange a medical examination with an independent doctor. This appointment can be arranged locally to your home so you will not have to travel very far to attend and will usually last less than an hour.

Our recommended solicitors will try their utmost to negotiate a settlement with the third party insurance company to settle your claim. Therefore it is highly unlikely that you will need to attend court. Occasionally a settlement cannot be reached and in these instances, solicitors may decide to issue court proceedings; this is usually a last resort. Recommended solicitors will help you at every key stage and make sure you are comfortable with the decision to issue court proceedings.

You have three years from the date of your accident to begin a claim for compensation. If the person who wishes to claim was under the age of 18 at the time of the accident, then the 3 year period in which they can still claim will begin from his/her 18th birthday.

While this is the general rule, there are some exceptions - so if you are unsure whether you are eligible to make a claim or not, we advise you to contact us as soon as possible. We will be happy to recommend you to our solicitor who will provide you with a free case assessment.

You do not need to use a claims management company to make your claim, it may be possible for you to make a claim directly via your car insurance policy.

Core Services. What excactly we do.

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Office Address

83 Ducie Street, Manchester, England, M1 2JQ


Contact Info

Call us on Tele: 0121 439 3729
Email: enquiries@icshire.co.uk

Complaints Procedure

Acknowledging your Complaint

On making a complaint, Designated Complaints Handler will log the complaint.
The adviser will endeavour to respond to the complainant within three working days.
Should the complaint be resolved within the first three working days, the relevant adviser should issue a Summary Resolution Letter to the complainant (Download Summary Resolution Letter).
This letter will set out, in detail, the actions that have been taken to address the customer’s concerns.
A copy of this letter should be uploaded on to the Complaint Register.

Investigating your Complaint

Should the complaint not be resolved within the first three working days of receipt, the Director will then acknowledge and deal with the complaint within the agreed regulatory timescales.
The Director will ensure that all communications sent to the complainant are recorded.
All complaints must also be reported as part of the monthly reporting process.

I am still not satisfied with the response / or we reach deadlock – what can I do?
Within four weeks of receiving a complaint, ICS Hire will send you either:
a) a final response which adequately addresses the complaint; or
b) a holding response, which explains why they are unable to resolve the complaint and indicates when further contact will be made with you.

Appealing against our Final Decision

If we are unable to resolve your complaint, or if a complaint is not resolved after 8 weeks, then you can have a complaint independently looked at by the Financial Ombudsman Service (FOS).

The FOS investigates complaints about poor service from Claims Management Companies. The FOS can investigate complaints up to six months from the date of the final response letter.
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